New Debt Collector Rules, Pinjol Customers Must Read! Tech – 10 hours ago

Jakarta, CNBC Indonesia – The Financial Services Authority (OJK) has just released a roadmap for developing and strengthening Information Technology-Based Joint Funding Services or financial technology (fintech) companies. This roadmap regulates provisions for financial service providers and consumer protection.

Chief Executive for Supervision of Financing Institutions, Venture Capital Companies, Microfinance Institutions and Other Financial Services Institutions (PVML) OJK Agusman said that each organizer is obliged to explain the procedures for returning debt funds, including ethics in the collection process.

“In billing, the organizers ensure that billing personnel must comply with billing ethics,” said Agusman at the Four Season Hotel Jakarta, quoted on Sunday (12/11/2023).

Agusman mentioned a number of rules and prohibitions for service providers in terms of billing. He said organizers were prohibited from using threats, intimidation and other negative things, including using race, ethnicity and religion in the billing process.

In the same roadmap, OJK also limits the collection time to customers. Agusman said that service providers can only bill until 20.00 local time.

“So it’s not 24 hours. The maximum is until 8 pm,” he said.

Finally, Agusman also emphasized that organizers must be responsible for all billing processes. This means that debt collectors or collection services that have a contract with the organizer are under the responsibility of the organizer.

“So if there is a suicide case, the organizers are responsible,” he said.

[Gambas:Video CNBC]

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