Make it easier for taxpayers, Ministry of Finance is ready to implement CTAS News – 2 hours ago

Jakarta, CNBC Indonesia – The Ministry of Finance (Kemenkeu) continues to consistently carry out tax reform. In 2024, the Ministry of Finance through the Directorate General of Taxes will implement a tax system that is equivalent to developed countries, namely the Core Tax Administration System (SIAP) or better known as the Core Tax Administration System (CTAS).


Tax itself is one of the APBN components that has the largest contribution to state revenue. With optimal tax revenues, the APBN can work optimally for state development and community welfare.

If we talk about tax revenues, the total in 2024 is targeted at IDR 2,309.9 trillion in the 2024 APBN, which is an increase from the 2023 APBN target of IDR 2,021.2 trillion.

The 2024 tax policy is directed at supporting the economic transformation process so that it continues amidst various challenges. One strategy to achieve the revenue target is to continue tax reform, which actually started in 1983. At that time, the official assessment system changed to self-assessment. Then, improvements continue to be made, both in terms of administration and regulations.

Tax Reform Volume III

Starting in 2016, the Directorate General of Taxes (DJP) of the Ministry of Finance is implementing Tax Reform Volume III.

The tax reform aims to optimize tax revenues by carrying out five pillars, namely strengthening the organization, improving the quality of human resources, improving business processes, updating information systems and databases, and improving regulations.

The results of this transformation can be seen in the form of the Job Creation Law (UU Ciptaker) and the Law on Harmonization of Tax Regulations (UU HPP). Through this law, the DJP perfected several tax regulations such as the integration of NIK NPWP, expanding the individual income tax rate bracket, and providing non-taxable income for MSMEs.

Not only that, the DJP also reorganized the tax treatment of in-kind, adjusted the Value Added Tax (VAT) rate, regulated VAT in Trading via Electronic Systems, introduced a carbon tax, and launched a Voluntary Disclosure Program.

Meanwhile, on the supervision side, the DJP has carried out a reorganization by forming a new Intermediate Tax Service Office and a Primary Tax Service Office based on strategic and regional supervision.

Application of Information Technology to Make It Easier for Taxpayers

As a dynamic organization, always growing at the pace of the times, and continuously improving itself, DJP makes changes and improvements so that this institution can be more reliable and alert in carrying out its duties of collecting revenue. This change is the essence of Tax Reform.

Director of Counseling, Services and Public Relations of the Directorate General of Taxes, Ministry of Finance, Dwi Astuti, said that this tax reform was carried out simultaneously, not only oriented inward (internal to the DJP), but also outward (external). This means that reform is not only about how DGT meets revenue targets, but also about improving services to taxpayers.

“That is what we are trying to formulate by establishing 10 Business Directions in the Core Tax Administration System (CTAS). These Business Directions include, digitized and automated processes, data and knowledge driven, risk-based compliance approach, and omnichannel and borderless service,” said Dwi.

With the Tax Reform, Dwi believes that the DJP has become one of the most advanced and modern government institutions in applying information technology to answer the needs of the times.

The application of information technology can also be seen through the method used by the DJP to interact with taxpayers, namely by prioritizing 3C (Click, Call, Counter). This is clear evidence that DJP is very friendly with the development of information technology.

DGT continues to strive to make it easier for taxpayers to get access to tax services and information. One of these efforts is to implement several tax services that have been launched. The newest services include the Renjani (Tax Volunteers for the Country) application, chat-bots and WA-bots specifically for MSMEs, as well as developing access to information through the development of the Tax Education Web.

Tax education websites are actually nothing new. However, because the material on the previous website was still too segmented and only focused on formal education, DJP needed to update it to attract interest and make it easier for taxpayers to explore the tax education website.

On the website, there are six main educational program modules, namely tax awareness inclusion, Renjani application, tax study room, educational platform, DJP library visit, and business development service (BDS) module. And one other module is still being developed, namely the early childhood module.

One of the main modules that has been launched is the Renjani application. This application is an online forum for accommodating tax volunteers who will assist the DGT in educating taxpayers or prospective taxpayers. In this application, prospective tax volunteers can register and will be given special tax volunteer training.

Apart from that, another application that has been launched is the DJP chat-bot. This chat-bot is an artificial intelligence-based virtual assistant that can be accessed via www.pajak.go.id. The virtual assistants named Fiska and Fisko can be used easily and quickly 24 hours and 7 days a week.

Fiska and Fisko can be used for several main pieces of information, such as NPWP, forgotten EFIN, SPT reporting, NIK-NPWP matching, and so on. For more complex questions, taxpayers can also still connect with live chat officers by typing 1500200 in the chat column during working hours, namely Monday-Friday, 08.00 to 16.00 WIB.

Especially for MSME taxpayers, the DJP has also prepared a special WA-bot which can provide online tax information services via Whatsapp media with the mobile number 08115615008. This WA-bot will answer questions automatically, without going through an agent.

Through this WA-bot, MSME taxpayers can access NPWP information, data changes, income tax, MSME taxation, and so on. New features such as WA-bot and chat-bot on jasa.go.id have identified more than 600 DGT administration services.

Tax Reform with CTAS

In the future, the role of taxes will become increasingly strategic in supporting government policies amidst increasingly challenging national and global conditions. With the national policy direction outlined to maintain the Indonesian economy as an upper middle income country and even starting to prepare itself to move towards a high income country, the country needs more funding sources which must be met through continuous tax collection.

Even though Indonesia has not yet become a high income country, many large and significant changes have been made by the DJP Ministry of Finance to improve services to taxpayers in particular and the entire community in general.

The Ministry of Finance has also rolled out several policies that provide convenience to taxpayers, including the provision of restitution for certain taxpayers which is increasingly accelerated only through research, the automatic issuance of Exemption Certificates with the trust and verify principle, as well as new arrangements related to in-kind that are more equitable for employers and income recipients.

In mid-2024, the Core Tax Administration System (CTAS) will be implemented. This core system transforms the DGT information system into an integrated information system that covers all tax business processes based on an extensive and accurate database.

CTAS not only has an impact on the technology side, but also on all pillars of Tax Reform. Even though DJP employees play an important role in the success of Tax Reform, DJP never ceases to invite and embrace the public to take part in overseeing ongoing reforms for a noble goal for the nation and state.

The implementation of CTAS certainly requires great support from various parties, including the support of local governments as DJP partners in providing services to the community. The reason is, without the support of quality data and information as well as interoperability with other systems outside the DJP, CTAS will not function optimally.

The role of international institutions is no less important in this tax reform process. DJP obtains various knowledge of the best tax practices through collaboration with the OECD (Organization for Economic Cooperation and Development), ATO (Australian Taxation Office), GIZ (Deutsche Gesellschaft für Internationale Zusammenarbeit), IBFD (International Belasting Documentation Bureau), JICA (Japan International Cooperation Agency), AFD (Agence Française de Développement), NTA (National Tax Association), NTS (National Tax Service), and Prospera.

CTAS is also the result of the best practice learning that has been carried out. With CTAS, the DJP information system will become an integrated information system that covers all tax business processes based on an extensive and accurate database. So that in the future, Indonesia will have a tax administration system that is equivalent to developed countries.

In addition, business associations, such as KADIN, HIPMI and APINDO, can play a role in formulating tax policies. In preparing policies, the Ministry of Finance’s DJP needs input so that the tax policies that will be issued do not burden the public

Likewise with tax consultant associations, such as IKPI (Indonesian Tax Consultant Association), P3KPI (Indonesian Tax Consultant Practitioner and Profession Association), AKP2I (Indonesian Public Tax Consultant Association), Perkoppi (Indonesian Tax Practitioner Consultant Association), and Pertapsi (Tax Association Center and Indonesian Tax Academics) who continue to assist the Ministry of Finance’s DJP in explaining the direct conditions experienced by the community.

In order to create an effective and efficient tax system, DJP also always strives to make improvements in various aspects of administration, rules and tax collection practices. One of the improvement efforts being made by the DJP is the implementation of the use of NIK as a NPWP as regulated in the HPP Law.

Through the implementation of the use of NIK as a NPWP, there are various benefits and positive values ​​that can be obtained by taxpayers, such as administrative efficiency, ease of identifying taxpayers, increasing the accuracy of tax data, increasing access to public services, and making it easier to report and pay taxes.

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