Jakarta, CNBC Indonesia – PT XL Axiata Tbk (EXCL) has succeeded in increasing service penetration Fixed Mobile Convergence (FMC) up to 69%. This proves that Demand for this convergence product is very high. EXCL also noted that XL Home customers are now slowing down has switched to becoming an XL SATU customer
President Director & CEO of XL Axiata, Dian Siswarini, said that this achievement cannot be separated from the increasingly extensive XL SATU Fiber network, which has now reached 75 cities/regencies, including more than 12 additional cities/regencies in the last three months.
In line with this, XL Axiata also continues to make efforts to improve network quality as the main support for convergence services, and has succeeded in improving network performance and customer experience.
“XL Axiata’s commitment to strengthening the network is reflected in the allocation of capital expenditure (Capex) of IDR 8 trillion, the majority of which is to support network expansion needs,” said Dian in a written statement, Wednesday (22/11/2023).
Until the end of September 2023, the total number of XL Axiata BTS reached 158,225 BTS, including 103,408 4G BTS units. The number of BTS increased by 7% compared to the same period the previous year, with the level of connectivity with the fiber optic network reaching 61% (fiberized).
These ongoing investments and network strategies have succeeded in improving the quality of the network experience to better support higher service usage. This is proven by service traffic which grew by more than 21% YoY, reaching 7,109 Petabytes.
On the other hand, the total number of XL Axiata customers has now reached 57.5 million by the end of September 2023. Meanwhile, for Average Revenue Per User (ARPU) Mobile XL Axiata was recorded at IDR 40 thousand for prepaid services, IDR 90 thousand postpaid and IDR 42 thousand blended.
“This increase in blended ARPU is certainly in line with the company’s focus on reaching and retaining productive customers,” he concluded.
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